Refund Policy

Last updated: January 15, 2025

First 48h Satisfaction Guarantee

If you request a refund within the first 48 hours of your purchase, we'll refund your full payment. No questions asked.

1. First 48h Refund Window

We offer a full refund within the first 48 hours from the time of purchase, no questions asked. If for any reason you are not satisfied with your purchase, simply contact us within the first 48 hours and we will process your refund in full.

2. After 48 Hours

Due to the immediate and irrevocable nature of digital access, refund requests made after the first 48 hours from purchase cannot be honored. All sales after the 48-hour window are considered final. We encourage you to thoroughly review your purchase decision within the first 48 hours.

3. How to Request a Refund

To request a refund within the first 48 hours, contact our support team with your order details. Include your order number and the email address used at checkout. Your refund will be processed promptly, no questions asked.

4. Processing Time

Approved refunds are processed within 5-10 business days. Funds are returned to the original payment method. The timing of the credit appearing in your account depends on your financial institution.

5. Chargebacks

If you initiate a chargeback with your payment provider instead of contacting us first, your access to purchased materials will be immediately revoked and your account may be permanently suspended. We always encourage you to reach out to us first — we're here to help.

6. Contact

If you have any questions about this policy, please contact us at support@cert-pass.com.